Messaging

You can send emails to your doctors or any other member of a healthcare facility from your OneCare without having to find their email addresses and sending from your personal email, for non-urgent medical questions or medical advice. 

1. Click on Message Center from the menu 

2. To write a new email, click on + Create Message at the top left corner 

3. Type in the name of the recipient in the “To” bar 

4. Write the subject of the mail in the “Subject” bar 

5. Type your message in the “enter text here” space 

6. In case you need to add an attachment(s), tap the attachment icon at the bottom left 

7. Upload the attachment(s) 

8. Tap the send icon at the bottom right to send the mail 

You can view the emails that have been sent to you in the messaging tab. 

1. Click on the Message Center from the menu 

2. Click on Inbox to view all messages received 

3. Select the message you would like to open 

4. Click on the waste bin icon next to a message to delete it 

5. Click on Sent to view all the messages you have sent 

You can also view recently deleted emails but clicking on Deleted. 

You can chat instantly with your doctor or other hospital staff by going to the Chat Hub located at the bottom right corner of your screen for urgent medical questions and concerns. 

1. Click on the Chat Hub at the bottom of the screen to expand 

2. Search and select the provider you would like to chat up 

3. If this is the first time chatting with a provider, a dialogue box pops up, click Accept to continue or Decline to cancel 

4. Type your message in the “Type a message” space at the bottom 

5. Tap on the send icon to send a message 

For OneCare Mobile

You can send emails to your doctors or any other member of a healthcare facility from your OneCare app for non-urgent medical questions or medical advice. 

1. Click on the Message icon at the bottom of the screen 

2. To write a new email, click on the new message icon at the top right of the screen 

3. Write the email address of the recipient in the “To” bar 

4. Write the subject of the mail in the “Subject” bar 

5. Type your message in the “compose message” space 

6. In case you need to add an attachment(s), tap the attachment icon at the top, second from the right of the screen 

7. Upload the attachment(s) 

8. Tap the send icon at the top right corner of the screen to send the mail 

You can view the emails that have been sent to you in the messaging tab. 

1. Click on the Message icon at the bottom of the screen 

2. Click on Inbox to view all messages received 

3. Scroll and select the message you would like to open 

You can also view all the emails that you have sent out. 

1. Click on the Message icon at the bottom of the screen 

2. Click on Sent to view all the messages you have sent 

3. Scroll and select the message you would like to open 

You can chat instantly with your doctor or other hospital staff by going to the chat menu at the bottom of the homepage for urgent medical questions and concerns. 

1. Click on the Chat icon at the bottom of the screen 

2. Scroll and click on the Chat option to the right of the name of the person of interest, or search the name of the party of interest in the search bar and select 

3. Type your message in the “Type a message bar” at the bottom of the screen 

4. Tap on the send icon to send a message