Healthcare facilities have laboratories that take samples from patients and carry out tests in the diagnostic phase. OneCare allows the doctors to directly send requests for said tests to the lab so that when a patient gets there, they are already aware of which samples they need to take.
- Click on Lab Orders from the menu
- Select Request Orders
- Make sure it is on New Orders by navigating the taskbar at the top
- Click on + Add Order
- Search and select the patient
- Select the lab technician you would like to carry out the test(s)
- Search and add the test(s) required, click on + Add for each test
- Fill out the required information for each test
- Add a statement for Lab Order if necessary
- Click on Save to submit the order
The submitted lab orders can be viewed and the invoices created can be printed.
- A list of all orders submitted by a user is displayed under the total records, along with certain information including the payment status
- Click on the three-dotted icon corresponding to an order
- Select View to view full information on an order
- Select Print Invoice to print the invoice generated for an order
The lab technicians on their end can view and act on the orders submitted by the doctors.
- Click on Lab Orders from the menu
- Select Process Orders
- Make sure it is on New Orders by checking the taskbar at the top
- Search for an order by patient name or scroll through the list displayed to find the order to be attended to
- Click on the three-dotted icon corresponding to the order
- Select View to view complete order information
- Select Cancel and click on Confirm in the pop-up dialogue box to cancel the lab order
- Select Process and click on Confirm in the pop-up dialogue box to start processing the order. The order will move to the In-progress orders list
- Select Print Invoice to print the lab order invoice
Note: A paid order cannot be canceled, and an unpaid order cannot be processed.
Canceled orders can be viewed by navigating to Cancelled Orders in the taskbar at the top.
The lab orders that have been paid for and are under processing can be viewed and further actions associated with the processing can be carried out on them.
- Click on Lab Orders from the menu
- Select Process Orders
- Navigate to In-progress Orders on the taskbar at the top
- Search for an order by patient name or scroll through the list displayed to find the order to be attended to
- Click on the three-dotted icon corresponding to the order
- Select View to view Patient Record, Patient Lab Details, Patient Order Patient, and Patient Status Detail
- Select upload to upload documents relevant to the testing process including results
- Select View/download to view or download the document uploaded
- Select Process to update test information; Nature of the specimen taken as a sample, Consultant, Ward (if an in-patient), Clinical Details, and the Reports of tests performed
- Click on Sign to add a signature to the test result after recording the information
- If the signature is already available, click on Save, if not, sign in the space provided and then click on save
- Click on Save
- Select comments to add any necessary comments regarding a test
The Lab orders that have been completed, the ones signed or awaiting signatures are moved to the list of Completed Orders. At this stage, the test results are ready and can be downloaded.
- Click on Lab Orders from the menu
- Select Process Orders
- Navigate to Completed Orders on the taskbar at the top
- Search for an order by patient name or scroll through the list displayed to find the order of interest
- Click on the three-dotted icon in the Actions column corresponding to the order
- Select View/Print Result
- Select Process to complete processing an order, at this point, the order will be moved to the list under Result Validation
Note: Results that have not been signed at the In-progress stage cannot be fully processed, and therefore, the Process option will give an error message.
The orders that have been fully processed will then be displayed under Result Validation. At this point, the results are reviewed, validated, and signed off on again as proof of validation.
- Click on Lab Orders from the menu
- Select Process Orders
- Navigate to Result Validation on the taskbar at the top
- Search for an order by patient name or scroll through the list displayed to find the order of interest
- Click on the three-dotted icon in the Actions column corresponding to the order
- Select Sign to sign off on the result
- Select Reject if there were any errors made or for any other reasons that invalidate the result
Note: At every stage, in the Lab Status column, the status of each order at that point is stated.
The providers can also keep track of the progress of lab orders they have placed and download/view the results for review when it is uploaded.
- Click on Lab Orders from the menu
- Select Request Orders
- Navigate the taskbar at the top to:
- In-progress Orders, to see the orders placed by a provider, that are being processed
- Completed Orders, to view the orders that have been completed, but not yet verified
- Result Validation, to view the orders that have been validated and signed off on
- Cancelled Orders, to see the orders that have been cancelled