Profile Management

Users can manage their profile information via the OneCare app. Information regarding users is previously added by the admin user that created the user’s profile, some of that information can be edited by the user. 

1. Click on the Settings icon at the top right corner of the screen beside the profile picture 

2. Select Edit Profile to update or change some information 

3. Click on Save at the bottom right corner to update 

Users can change their password, which is advisable, every few weeks to make sure their profile stays secure. 

1. Click on the Settings icon at the top right corner of the screen beside the profile picture 

2. Select Change Password 

3. A pop-up window appears, enter the required fields 

4. Click on Submit to update the password 

OneCare provides an added layer of security after the password, which is the One Time Password/Pin, a six-digit code sent to the user’s phone number or email, which must be entered and verified after entering the password before access is granted to the user. A user can either choose to enable or disable this feature per their choosing. 

1. Click on the Settings icon at the top right corner of the screen beside the profile picture 

2. Select Security 

3. A pop-up window appears with more info, slide the circle to the Disable side of the button to disable, and slide to the Enable side to enable OTP 

OneCare also allows users to add their signatures to their profiles. It provides a space where users can e-sign and save a signature. It also allows users to edit/update the signature. 

1. Click on the Settings icon at the top right corner of the screen beside the profile picture 

2. Select Change Signature 

3. Click on Clear 

4. Sign in the space provided using your mouse or trackpad 

5. Click on Save